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Did you lose an item? Do you have another specific question?

Dora is available 24/7 on WhatsApp to help you with topics such as lost items, services, and more.

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I voluntarily, previously, explicitly, informedly, and unequivocally authorize Opain S.A. to process my personal data in accordance with its Personal Data Processing Policy and for the purposes related therein, especially for the attention, monitoring, and control of Petitions, Complaints, or Claims, which includes managing them through DOCMANAGER SOLUTIONS S.A.S.'s document management platform and sending them to the Operational Supervision of Concession Contract No. 6000169OK of 2006 for compliance with the latter.

From OPAIN, we remind you that in accordance with Law 1581 of 2012, the data subject's rights are as follows: a) Know, update, and rectify their personal data before the Data Controllers or Data Processors. This right may be exercised, among others, against partial, inaccurate, incomplete, fragmented data, data that misleads, or data whose Processing is expressly prohibited or has not been authorized; b) Be informed by the Data Controller or Data Processor, upon request, regarding the use given to their personal data; c) Submit complaints to the Superintendence of Industry and Commerce for infringements of the provisions of this law and other rules that modify, add to, or complement it. Revocation and/or deletion will proceed when the Superintendence of Industry and Commerce has determined that in the Processing, the controller or Processor has incurred in conduct contrary to this law and the Constitution.

The personal data processing period will be from their reception (which implies authorization for their processing) until the termination of Concession Contract No. 6000169OK of 2006. To read the Data Processing Policy, go to: https://www.opain.co/files/membretepoliticastratamientodatos.pdf and in case of complaints or requests related to the processing of your data, please contact us at the email habeasdataoficial@eldorado.aero

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