We Hear You

I voluntarily, prior, expressly, informedly, and unequivocally authorize Opain S.A. to process my personal data in accordance with its Personal Data Processing Policy and for the purposes stated therein, especially for handling, monitoring, and controlling Requests, Complaints, or Claims, which includes managing them through the document management platform of DOCMANAGER SOLUTIONS S.A.S. and forwarding them to the Operational Supervision of Concession Contract No. 6000169OK of 2006 for its fulfillment. Likewise, for the development of support activities such as document management, assistance in internal processes, and optimization of OPAIN’s administrative tasks, personal information may be stored, processed, and transmitted through cloud computing services, including but not limited to artificial intelligence and productivity tools (such as ChatGPT, Copilot, or other similar technological platforms). These services may operate on servers located inside or outside Colombia, with the application of appropriate security and confidentiality measures by those responsible for the processing.

From OPAIN, we remind you that in accordance with Law 1581 of 2012, the data subject's rights are as follows: a) Know, update, and rectify their personal data before the Data Controllers or Data Processors. This right may be exercised, among others, against partial, inaccurate, incomplete, fragmented data, data that misleads, or data whose Processing is expressly prohibited or has not been authorized; b) Be informed by the Data Controller or Data Processor, upon request, regarding the use given to their personal data; c) Submit complaints to the Superintendence of Industry and Commerce for infringements of the provisions of this law and other rules that modify, add to, or complement it. Revocation and/or deletion will proceed when the Superintendence of Industry and Commerce has determined that in the Processing, the controller or Processor has incurred in conduct contrary to this law and the Constitution.

The personal data processing period will be from their reception (which implies authorization for their processing) until the termination of Concession Contract No. 6000169OK of 2006. To read the Data Processing Policy, go to: https://www.opain.co/files/membretepoliticastratamientodatos.pdf and in case of complaints or requests related to the processing of your data, please contact us at the email habeasdataoficial@eldorado.aero