Aeropuerto El Dorado

We Listen To You!

At El Dorado Airport we are committed to creating the best experience for all our users.

Let Us answer your questions about our services

We know how important it is to be connected, that's why our passengers and visitors can access the Internet free of charge.

The airport terminals are designed in accordance with the current government regulations, taking into account the number of passengers and their circulation in order to accommodate the required seating capacity and waiting rooms. We also offer reclined lounge type chairs in certain designated areas for passenger use during long stays or layovers.

We offer charging stations for the general public which are located in the public area of the domestic and international concourses on the first and second floors. They are visibly labeled as designated charging stations and are offered in sitting and standing configurations.

This service is provided by APS. To utilize it, a deposit of COP 12,000, with either 3 USD or 3 EUR, is required. This deposit will be refunded if the trolley is returned within the first hour at the designated points at Terminal 1: Floor 1 - Doors 4 and 11; Floor 2 - Doors 2-3, 5, and 6-7. Please ensure to bring your voucher for reimbursement. Also, please be informed that the service at Terminal 2 is free of charge.

El Dorado International Airport relies on a dedicated CCTV system in order to enhance airport security operations and prevent unlawful activities. Due to privacy issues, there is no CCTV in restroom areas.

There are no designated smoking areas in the airport, as required by Article 19 of Law 1335 of 2009, where it is unlawful to smoke in closed, semi-closed or open air spaces within an establishment, even with the installation of air extractors.

We are continuously reviewing our commercial offering in order to satisfy the needs and expectations of our users. Currently, we offer five food courts in the public areas of the airport. They are located in the international and domestic concourses. For more information on places to eat please follow <a href="/establecimientos/restaurantes" target="_self">restaurants</a>.

In Colombia, normativity relating to civil aviation security are detailed in the Colombian aviation regulation (RAC 160)

Items	Allowed Qty	Aircraft
Items	Allowed Qty	Cabin	Checked Bag
Toiletry items (including sprays) which don't exceed 0,5 Kg or 0,5 Lt.Decompression valves and aerosoles must be secured by a capsule or any available means t prevent an involuntary release of its content. Toletry items are limited to perfumes, hair conditioning, colognes, etc.	The net quantity must not exceed 2 Kg or 2 Lt per passenger.	Yes	Yes
Insect repelent	N/A	No	Yes
Cigar cutter	N/A	No	Yes
Bottle opener	N/A	No	Yes
Cuticle trimmer	N/A	No	Yes
Eyeglass screwdriver	N/A	No	Yes
Eyelash curler	N/A	Yes	Yes
Gel or similarly filled prosthetics can be carried onto the aircraft prior to a security checkpoint inspection.	N/A	Yes	Yes
Nail clipper without file	N/A	Yes	Yes
Non-metallic nail file	N/A	Yes	Yes
Nail polish remover	N/A	No	No
Umbrellas, canes for walking (prior inspection required)	N/A	Yes	Yes

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