AIRPORT OPERATING NORMALLY
El Dorado Reaches a New Level in Service Quality, Providing a Seamless Passenger Experience, According to Airports Council International
Bogotá D.C., March 2025. El Dorado International Airport has reached Level 2 in the Airports Council International (ACI) Customer Experience Accreditation, standing out for its advancements in airport service quality. This recognition reflects the airport's commitment to providing a more seamless and efficient experience for every passenger, solidifying its position as one of the leading airports in the region.
This significant achievement is the result of a structured strategy aimed at optimizing the passenger journey, enhancing service quality, and building a customer-centric culture. Moving up to Level 2 involves concrete improvements in airport processes, more personalized and attentive service, as well as infrastructure and services designed to make every journey smoother, more accessible, and more satisfying.
“The ACI recognition reflects the effort and dedication of our entire team to raise the standard of service at El Dorado. We will continue to implement continuous improvements to ensure a world-class experience for every passenger passing through our airport,” said Natalí Leal, General Manager of Opain.
Among the benefits of achieving this recognition is the ability to identify and adopt new management practices to optimize the passenger experience. Additionally, accredited airports can develop effective action plans, access specialized tools, and participate in training opportunities that strengthen their customer service approach. It also facilitates collaboration with key industry players and allows airports to effectively communicate their commitment to continuous improvement, positively impacting passenger satisfaction.
El Dorado will continue working to reach even higher levels of excellence, with initiatives focused on technological innovation, accessibility, and the continuous training of its team, with the goal of becoming one of the world’s leading airports in customer experience.
For more information:
Natalia Pinto – Head of Communications, OPAIN
npinto@eldorado.aero
Karen Vanegas
kvanegas@yurumi.co
Cell: +57 314 290 2883
Camilo Ramos
cramos@crop.co
Cell: +57 300 725 1710
