AIRPORT OPERATING NORMALLY
El Dorado Airport Accredited for Excellent Traveler Experience and Service
This accreditation was awarded by the Airports Council International (ACI) and it means that EL Dorado has adopted a proactive approach towards the client’s satisfaction by implementing operative policies, programs and practices that ensure an exceptional standard in customer service.
Bogotá, March 7, 2024 El Dorado International Airport has been awarded Level 1 Accreditation in Airport Customer Experience by the Airports Council International (ACI). This new recognition represents a significant achievement and reflects El Dorado's ongoing commitment to excellence in customer service and continuous improvement of its quality standards.
Natalí Leal, Opain General Manager, emphasized that this achievement reflects the commitment and dedication of the companies and entities working at El Dorado, serving the 40 million passengers who transit annually through the Colombian airport.
The attainment of this accreditation is the result of a comprehensive and carefully executed strategy to enhance the customer experience at every stage of their journey. From check-in to boarding, every interaction with a passenger is considered an opportunity to make a difference and create memorable experiences, as El Dorado has consistently done.
From the user's perspective, this accreditation has a direct impact on their travel experience:
Comfort and Efficiency: Passengers can expect a smoother and more comfortable experience at El Dorado, with optimized processes to minimize wait times and discomfort.
Personalized Attention: Airport staff are trained to provide friendly and efficient assistance, ensuring travelers receive help when needed.
Enhanced Infrastructure: El Dorado International Airport has invested in modernizing its facilities, including more comfortable waiting areas, free Wi-Fi services, rest zones, restaurants, and shops, contributing to a more enjoyable experience for users.
Security and Confidence: The certification guarantees that El Dorado meets international and local safety standards, providing passengers with peace of mind during their journey.
What is the ACI - Airports Council International?:
ACI is an entity that represents the collective interests of airports worldwide to promote excellence in the aviation industry.
For more information:
Daniel Gómez – Modum Account Manager
Cell. 316 4536725
Natalia Pinto Celis
El Dorado Communications Coordinator
Cell. 3194207049
