AIRPORT OPERATING NORMALLY
El Dorado Airport Named Best Airport in South America for the Sixth Time and Third Consecutive Year
The accolade was bestowed by Skytrax, an international organization that measures traveler satisfaction by evaluating their experiences at airports, including staff, security processes, check-in, variety of shops, among others. Over 550 airports worldwide are evaluated through surveys of travelers from more than 100 nationalities over 7 months.
Bogota D.C., 23 of April 2024 –
El Dorado has been chosen as the Best Airport in South America for the sixth time and third consecutive year according to Skytrax. Additionally, it has been recognized for the fourth time as the airport with the Best Staff in South America. This achievement highlights its commitment to offering the best experience to its travelers. These awards were presented at the recently held ceremony during the Passenger Terminal Expo in Frankfurt, Germany.
"This recognition drives us to continue working to improve the travel experience of the more than 40 million passengers who transit annually through El Dorado. Being the best in South America reflects our commitment and that of the entire airport community to the airport of all Colombians and is the result of a joint effort to provide a memorable experience," said Natalí Leal, General Manager of Opain, the concession holder of Bogota’s airport.
Skytrax evaluates over 550 airports worldwide through traveler surveys over a period of 7 months. The survey assesses passengers' experiences in all areas of airport service and facilities, from check-in, arrivals, transfers, shopping, security, and immigration to boarding gate departure.
This achievement is the result of continuous efforts by OPAIN, the airport community, and the authorities operating at El Dorado, to deliver memorable experiences to travelers and visitors of the airport terminal. The following are among the highlights:
Preferential attention to people with hidden disabilities, Sunflower program.
DoraBot, a virtual assistant created with Artificial Intelligence that provides real-time information to users via WhatsApp.
56 self-check-in modules, 46 autonomous baggage delivery machines, 40 boarding pass reader machines, and 44 biometric machines in the emigration and immigration zones, which are part of the innovation initiatives that enable an agile, safe, and comfortable operation for travelers.
About Skytrax
Skytrax is a UK-based audit dedicated to the analysis and comparison of the quality of different airports and airlines worldwide.
Its analysis covers more than 550 airports and more than 525 airlines around the world and encompasses diverse aspects such as the service provided by each company, the work of its staff, the comfort of waiting rooms, or the efficiency in boarding, among many other variables. These results are exclusively disclosed through its website, which also provides a ranking of the best companies. The annual awards that choose the best airline in the world and the best airport enjoy special prestige.
For more information:
Daniel Gómez
Account Manager Modum
Mobile: 316 4536725
Natalia Pinto Celis
Coordinator of External Communications OPAIN
Mobile: 3194207049
